Contact Us
Have questions, feedback, or need further information?
If you cannot find answers on our information pages or anything remains unclear, please email us at [email protected].
When reaching out, kindly include your full name, contact phone number and city of residence. For after-sales support, please attach relevant product photos to your message.
Customer Service Hours
Monday â Friday: 9:00 AM â 5:00 PM
Saturday: 10:00 AM â 6:00 PM
Sunday: Closed
We aim to reply to all emails within 48 hours, excluding public holidays.
Frequently Asked Questions
Q: How long will it take to receive my package?
A: Please allow 3â7 business days for us to process and prepare your order before shipment. We will work to dispatch your package as quickly as possible. After dispatch, delivery normally takes 14â30 days, depending on your destination country or region. Please account for public holidays which may extend transit times.
Q: What is your return policy?
A: Once we receive and inspect your returned item, we will proceed with your refund or exchange request. Please allow a minimum of 14 days after we receive your item for return processing.
Q: How can I contact you about my order?
A: You may reach us by email at [email protected] or submit your enquiry via the contact form on this page.