Return & Refund Policy

Thank you for your purchase! We hope you love your order. If you are not fully satisfied for any reason, you may submit a return request. Please read the full return terms below.

To qualify for a refund, you must send back the product within 30 calendar days from the date of purchase. Items must be returned in their original, unused condition with no damage.

To initiate a return, please reach out to our customer service team to obtain a return address. Once you receive the address, securely repack the item in its original packaging and include your proof of purchase inside the parcel.

Return shipping may be complimentary under certain circumstances. If your return reason is not attributable to an error from abelhan.com, return shipping costs will be subtracted from your refund amount.

We normally process orders within 1–3 business days. You may cancel your order only before it ships. Once your package has been dispatched, cancellation will no longer be available. While our site does not enforce a fixed cancellation cutoff, cancellations are only valid if submitted prior to shipment.

Upon receiving and inspecting your returned merchandise, we will proceed with your refund or exchange request. Please allow a minimum of 30 days after we receive your item for processing. Refunds can take 1–2 billing cycles to reflect on your credit card statement, subject to your card issuer’s processing speed. We will send you an email notification once your return has been processed.

If the return is requested due to customer’s personal reasons, you are responsible for covering the return shipping cost, which will depend on your selected courier. If items arrive damaged or incorrect due to our mistake, we will cover the return shipping fee at no cost to you.

The below categories are non-returnable and non-exchangeable:

For defective or damaged items, please contact us using the information below to arrange a refund or exchange.

Should you have any questions about this Return Policy, please email us: [email protected]