FAQ
GENERAL QUESTIONS
What is the status of my order?
After placing your order, we will send a confirmation email for you to track your order status.
Can I change my order?
Order modifications are only available before shipping processing begins. Once your order status shows “preparing for shipping”, “shipping” or “delivered”, no further edits can be made.
PAYMENT
What payment methods do you accept?
We accept the two main payment methods listed below:
● PayPal
abelhan mainly uses PayPal to handle secure payments. Via PayPal, we accept MasterCard, VISA, American Express and Discover.
● Secure Credit Card Payment
We also accept credit card payments with Visa, Mastercard, American Express and Discover.
Which currency will I be charged in?
All transactions are settled in USD. If your debit or credit card is issued in another currency, your bank will apply its own currency conversion rate according to the website you use.
Do you offer 3 or 4 times payment option?
We support payment in 3 installments.
SHIPPING
Where do you ship?
We provide worldwide shipping covering Asia, North & Central America, Europe and Oceania. Payments can be made via PayPal and Credit Card.
How long does it take to ship my order?
It normally takes 3 to 7 business days to process your order after checkout.
Delivery lead time depends on the shipping method you select.
How can I track my package?
Once you place your order, we will send a confirmation email where you can track your package status.
What if I'm not home?
If you are unavailable at delivery, redelivery will be arranged on the next day, or the delivery agent will contact you to reschedule, subject to your country and selected shipping method.
You may need to pick up your parcel at your local post office if home delivery fails.
RETURNS
Do you accept returns?
Returns are permitted subject to these requirements:
- The product must be purchased from our online store
- The item must remain unused
- Return or exchange request is submitted within 14 days after delivery
Please contact our customer service to initiate a return.
Can I exchange an item?
Exchanges are available under the same terms as returns.
When submitting your request to support, please clearly state you want an item exchange.
Are returns free?
Contact customer service to get your return address. Once you receive the address, securely pack the item in its original packaging and include your purchase proof.
Return shipping is complimentary in certain scenarios. If your return reason is not caused by an abelhan.com error, return postage will be subtracted from your refund.
How long does it take to process a return?
We will confirm your return within 14 days after the parcel arrives at our warehouse.
Once your return is approved, your refund, exchange or store credit will be processed within 14 days.
If you still have any questions or concerns, please contact us at Email: [email protected]